Jodie is mispronouncing your company name, email address, or website on calls.
Cause
Jodie sometimes mispronounces unfamiliar words - especially company names, acronyms, email addresses, and website URLs.
Common examples:
"Acme" pronounced as "Ak-mee" instead of "Ack-me"
"[email protected]" read literally instead of "my name at hotmail dot com"
Compound words like "GameStop" spoken as one word instead of "Game Stop"
Fix
Add custom pronunciations. Jodie will use your preferred spelling-for-speech whenever she says these words.
Go to Agent Setup then Identity & Voice then Pronunciations
Click Add Pronunciation
Enter the Word (e.g. `Acme`) and the Say as value (e.g. `Ack-me`)
Click Save
Jodie will update automatically. The change applies to both her greeting and everything she says during calls.
Tips for good pronunciations
Company name
Word: `Acme`
Say as: `Ack-me`.
Phonetic spelling guides TTS.
Word: `[email protected]`
Say as: `hello at ack-me dot com`.
Replace symbols with words.
Website
Word: `www.acme.com`
Say as: `ack-me dot com`.
Drop the www, replace dots.
Acronym
Word: `NHS`
Say as: `N H S`.
Add spaces to spell it out.
Compound word
Word: `GameStop`
Say as: `Game Stop`.
Split so TTS pauses correctly.
Diagnose first
Listen to a recent call recording:
Consistently wrong on one word
Jodie doesn't know the word. Add a pronunciation.
Email/website read literally
Symbols not converted. Add pronunciation with "at" and "dot".
Compound word sounds garbled
Jodie runs words together. Split into separate words.
Sounds fine already
Auto-generated pronunciation is working. No action needed