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FAQs: answer the questions callers ask most

Add clear answers Jodie uses before anything else.

FAQs are clear answers to the questions callers ask most. Jodie uses them before anything else.

Good FAQs to add

  • "Do you charge a callout fee?"

  • "What areas do you cover?"

  • "Do you work weekends?"

  • "Do you do free quotes?"

  • A service you don't offer, so Jodie never says you do.

Tips

  • One question per FAQ.

  • Write the answer how you'd say it on the phone.

  • Don't want Jodie quoting prices? Leave prices out and she'll take a message.

Changes work from the next call.

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