Choose what Jodie collects from every caller. Ask for what you need to call back ready to quote or book.
Examples by trade
Garage: reg number, the problem, when they need it.
Plumber: postcode, the problem, is water leaking now?
Locksmith: postcode, locked out or lock change, how urgent.
Electrician: postcode, the job, any power out now?
Always ask for the full phone number
Turn this on in the advanced settings on the same page if Jodie reads back wrong numbers. See Jodie confirms the wrong phone number.
Tips
Keep it to 3 to 5 questions.
Ask the most important one first.
Prefer to chat? Tell the Assistant, for example "Always ask for the car reg."