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Jodie confirms the wrong phone number

Why Jodie can read back the wrong number, and how to make her ask every caller for theirs.

Jodie reads back the number the call came from. Sometimes that's not the caller's real number.

Why it happens

  • The call came through a switchboard or VoIP system.

  • Your forwarding shows your own number, not the caller's.

  • The caller withheld their number.

  • The caller rang from abroad.

Fix it

Open app.heyjodie.com/smart-goals and turn on always asking for the caller's full phone number in the advanced settings. Or ask the Assistant to do it for you.

Jodie will then ask every caller for their number instead of reading one back.

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