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Read a call summary

What's in every summary, and what each call type means.

After every call Jodie answers, you get a summary by email and in the app.

What's in a summary

  • Who called and their number.

  • What they need, in a few lines.

  • Details Jodie collected, like address or reg.

  • Any booking or transfer that happened.

  • The recording and transcript.

Call types

  • Lead: a new customer wanting work done.

  • Enquiry: a question, like prices or opening hours.

  • Existing: a current customer.

  • Emergency: something urgent, like a burst pipe.

  • Spam: sales calls and robocalls Jodie screened out.

Want to know more about a call? Ask Jodie from the call summary page. See Ask Jodie about your calls.

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