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Jodie reads out our office number to callers

Fix for when Jodie confirms the wrong phone number with callers. Caused by incorrect caller ID, call forwarding, withheld numbers, VoIP, or international calls

Matt Horner avatar
Written by Matt Horner
Updated over a month ago

Jodie is reading back your company number instead of the caller's number.

Cause

Call forwarding. When you forward calls to Jodie, your phone system sends your number as the caller ID. Jodie has no way to know this isn't the caller's actual number.

Common setups where this happens:

  • Landline call forwarding

  • PBX / switchboard systems

  • Virtual numbers with redirects

  • Hunt groups

Fix

Enable Always ask for full phone number. Jodie will skip caller ID and ask for the number directly.

  1. Go to Smart Questions then Advanced Settings

  2. Enable Always ask for full phone number

  3. Save

Full guide: Always Ask for Full Phone Number

Result

Before

"Is the number ending 123 the best number to reach you on?" (Your office number)

After

"What's the best number to reach you on?" (Caller provides their number)

Still seeing issues?

Check the setting saved. Go to Smart Questions, then Advanced Settings, and confirm the toggle is on.

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