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Jodie reads back the wrong phone number

Fix for when Jodie confirms the wrong phone number with callers. Caused by incorrect caller ID, call forwarding, withheld numbers, VoIP, or international calls.

Matt Horner avatar
Written by Matt Horner
Updated over a month ago

Callers are correcting the number Jodie reads back to them.

Cause

Jodie uses caller ID to speed up calls. She reads the number back for confirmation instead of asking callers to dictate it. If caller ID is wrong, Jodie reads back the wrong number.

Caller ID can be wrong due to:

  • Call forwarding sends the forwarding number, not the original

  • Withheld numbers show as unknown

  • VoIP / business phone systems sometimes pass incorrect data

  • International calls can have formatting issues

Fix

Enable Always ask for full phone number. Jodie will ignore caller ID and ask for the number directly.

  1. Go to Smart Questions then Advanced Settings

  2. Enable Always ask for full phone number

  3. Save

Full guide: Always Ask for Full Phone Number

Trade-off

Collecting the full number takes slightly longer than confirming caller ID. Worth it if caller ID is unreliable.

Diagnose first

Check your recent messages:

Pattern

Likely cause

Action

Same wrong number every time

Call forwarding

Enable the setting

Random wrong numbers

Carrier issue

Enable the setting

Occasional corrections

Normal

Probably leave it off

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