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Call forwarding not working

Fix the most common forwarding problems: voicemail, codes that fail and calls not reaching Jodie.

Calls not reaching Jodie? Work down this list.

Calls go to voicemail

The most common cause. Your voicemail answers before Jodie can. See Calls go to voicemail, not Jodie.

The code gave an error

  1. Get the exact code for your network at app.heyjodie.com/call-forwarding.

  2. Cancel any old forwarding first: dial ##002#.

  3. Dial the new code.

Or skip codes: turn on Call Forwarding in your phone's settings and enter your Jodie number from your dashboard.

Your network doesn't support forwarding

Tesco Mobile, Lebara and VOXI don't. See Networks that can't forward to Jodie.

Every call goes to Jodie, but you only wanted missed ones

You've probably set forwarding for all calls. Dial ##002# to clear it. Then use the "when you don't answer" code from app.heyjodie.com/call-forwarding.

Landline or office phone system

See Forward from a UK landline or Forward from a VoIP or office phone system.

No number under Your Agents Number

Tap the chat bubble and we'll sort it straight away.

Check it's working

Ring your business number from another phone. Don't answer. Jodie should pick up.

Still stuck? Tap the chat bubble and tell us your network.

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