Custom Greeting
Change how Jodie greets callers when they first call.
Default greeting: "{Business Name}, Jodie speaking - how can I help?"
To Set a Custom Greeting:
Go to Settings > Customise Assistant
Click Edit next to "Custom Greeting"
Enter your custom greeting message
Keep it short and friendly
Save
Example custom greetings:
"Hi! You've reached A B C Plumbing, this is Jodie. What can I do for you?"
If Jodie says your business name wrong, then please type out phonetically
"Hello, Jodie here from Smith & Co. How may I assist you today?"
"Thanks for calling Green Gardens! I'm Jodie, how can I help?"
Email Notifications
Set up who gets notified when new calls come in.
To Add Notification Contacts:
In the Contacts section, click Add Contact
Enter the email address
Save
These contacts will receive email notifications whenever a new call is received.
Managing Contacts:
Add multiple email addresses for your team
Remove contacts by clicking the delete icon
All listed contacts get notified for every call
That's it! Jodie will use your custom greeting and send notifications to your chosen contacts.